), Must be able to multi-task and enjoy working in a fast-paced environment, Manages assigned operational functions within the department consistent with the strategic plan and vision for the department, the division and Luxor, Supervises all aspects of service, inventory control and labor management to operate the restaurant efficiently and cost effectively. *Assists in preparation of the location budget preparation, operating costs, and annual reporting of the operation, Assisting General Manager in setting and achieving membership, retail sales and profitability goals; partnering with franchise owner to regularly monitor progress against goals, Managing staff: training, monitoring, and coaching the performance of front desk associates, Establishing and monitoring front desk work schedules and managing human resource functions where assigned. It’s actually very simple. Respond and follow up on assigned customer care, guest surveys and social media reviews. ), Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) To achieve this objective, the AGM will, Management experience in sales / service industry, Knowledge of company policies, practices and procedures, including emergency and safety procedures, Generate, maintain and demonstrate a friendly, enthusiastic and positive attitude, Possess a strong member service focus. Assumes location responsibility in the absence of the General Managers. ● Prepared daily financial reports.● Maintained database of scheduled overnight stays and day visits to the resort.● Established long-term relationships with corporate clients.● Worked with marketing team on efforts to increase guest bookings.● Assisted with accounting tasks.● Responded to guest complaints.● Supervised hotel staff and worked to resolve staff issues. Download Assistant General Manager Resume Sample as Image file, Maintenance & Reliability Manager Resume Sample, Assist General Manager during morning meetings (Stand-Up) or conducts the morning meetings in the absence of General Manager, Assist General Manager with development of profit and loss statements, budgets, and financial forecasts, Creates a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service, Assigns duties and observes performance to ensure adherence to hotel policies and established operating procedures, Receives and resolves or assists the General Manager in resolving guest complaints and service recovery process, Providing a safe working environment in compliance with OSHA/SDS while promoting both Guarantee of Fair Treatment, and Open Door policies, Develop and implement plans that improve guest satisfaction and associate satisfaction, Provide administrative related support to GM, ensure GM’s daily work running smoothly, May assist with other functions such as data entry and other clerical duties as requested, Liaison between staff and General Manager, Order all stationery for administrative personnel and business cards for all management personnel, Update outlook shared calendar and weekly managers schedules, Trains new Phone Ambassadors, assists in hiring process, Provides assistance to General Manager in all facets of daily operation, acting as manager on duty in the absence of the General Manager, Actively seek to provide development opportunities for staff; provide specific and objective feedback to maximize performance, Assist and work with General Manager to manage, direct and coordinate the overall operations of the Auction, Communicate with General Manager, Assistant General Managers and other department managers to identify potential problems or issues in Auction operations, Communicate with General Manager, Assistant General Managers, and other department managers to identify potential problems or issues in Auction operations, Provides assistance to GM in all facets of daily operation, acting as manager on duty in the absence of the General Manager, Assigns tasks and delegates work, monitors job progress and work flow, appraises work performance. Develop proactive H&S culture on sites, Establish the most productive, efficient and flexible workforce by creating a dynamic Organisational Structure. at a proficient level with the ability to quickly learn new software programs, Knowledge of general office equipment (copier, fax, phone systems, etc. Ability to plan and manage work under time constraints, without direct supervision, Be a team player, dealing effectively with co-workers and internal clients at all levels, Pay attention to detail and show a willingness to complete projects in a timely and efficient manner, Diploma / Degree Mechanical Engg. Resolve problems to the satisfaction of involved parties. (i.e., Income & Expense, Real Estate Tax payments, Property Tax fillings, Baseball tax, etc. Be committed to the development of key executives to the next level, Consistently execute all brand-related initiatives, activities and requirements in a full and complete manner, Generate in-store excitement through distinctive Branding, Merchandising and Visual Standards, Deliver our Signature Customer Experience to each customer each day, Ensure the highest levels of customer service through friendly and helpful interactions with all customers, Manage and supervise building contracts including, but not limited to, Janitorial contract, Roof maintenance and repair, Window Washing, Snow Removal, Exterior and Interior Landscaping, HVAC maintenance, Security, Elevators and Escalators, et al, Communicate and provide direction to Building Engineers and Console Operators daily, Conduct routine property inspections (including common areas, building amenities, tenant suites, and vacancies), initiating repairs and/or corrective measures utilizing engineering staff and contractors. Develop others and improve employees’ performance through coaching, training, development activities and completing annual performance appraisals for all direct reports, Develops and implements financial, operational, quality and environmental plans for continuous improvement - Responsible for maintaining Quality and Environmental Procedures and Instructions within the department, A Bachelor or masters’ degree in Business Management related study, Alternatively Ten to fifteen years of management experience in an automotive manufacturing environment, Long term experience in automotive sector, Must have experience measuring performance to Company goals / objectives to the required standards of Magna, A thorough knowledge of Health & Safety Legislation and experience in administering positive employee Relations, The ability to work in a team and excellent communication skills, Capacity and outstanding archievement orientation. Assures compliance with JLL policies, procedures and standard practices, Participates in regional and national property management initiatives, An Associate’s or Bachelor’s degree in Accounting or other related field is required, An advanced degree in related field of study is a plus, Experience in a real estate setting is a plus, Must have a proficient knowledge of and experience in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Project and Outlook), Responsible for sales and profit performance in assigned store. Must work closely with Box Office management on all ticket requests to ensure tickets are distributed to the correct parties, Handle special Artist Hotel requests for talent department, Coordinate/arrange travel for GM and other unit personnel as directed by GM, Keep books on all venue reports, i.e., Flash, COS, Labor, etc, Keep copy of all vendors agreements on file, May coordinate office birthday recognition, Coordinates parking validation with local garages, Locate and purchase office furniture as requested by GM, i.e. It is also important that you have excellent communication, interpersonal and presentation skills as well as the ability to effectively lead, influence, and encourage others, 1 year of experience in a customer service focused leadership role in a hospitality environment (Previous Marriott experience preferred but not required), Ability to speak effectively before groups of customers or team members of organization, Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and approve discipline and all terminations, Perform required annual Quality audit with GM, Ensures that all brand standards are being maintained in each area of, Approach all encounters with guests and employees in, Ensure that training in service standards is taking, Ensure that all scheduled meetings take place on the, Partnering with the Corporate Director of Operations to develop and implement business strategies for the hotel which are aligned with Carlson Rezidor Hotel Group and the hotel owner’s overall mission, vision, values and strategies, Achieves the hotel’s profit, customer service and revenue goals by directing the day-to-day operation of the hotel, Develops and implements strategies and practices which support employee engagement, Aligns with the “Be Our Guest” service standards to build and reinforce skills that create a lasting service culture that provides caring, comfortable and consistent experiences, Ability to read and speak English and comprehend simple instructions, short correspondence, and memos, Supervisory skills to oversee daily activities of 8 to 10 person hourly staff, Ability to organize multiple priorities to ensure that daily operations are performed at peak efficiency, Bachelor's Degree from a 4 year college or university and/or course certification from an accredited Culinary Institute, At least 6 years of management experience in Food & Beverage, At least 5 years of scheduling and staffing experience in the hospitality industry, Assist in overseeing the daily restaurant operations to ensure overall guest experience meets and exceeds expectations, Assist the general manager with Human Resources responsibilities for to include: creating a work environment that promotes teamwork, facilitating performance feedback, recognition, mutual respect and employee satisfaction; quality hiring decisions, implementing training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements, Assist in managing and monitoring fiscal budget, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability for the company as well as P & L, Ensure adequate staffing levels are maintained and control budgeted labor cost, Constantly monitor service levels on the dining room floor and adjust staffing and coach/discipline to correct service gaps as needed, Oversee Food Line Check to constantly ensure all ticket times meet property established standards, Ensure guest satisfaction by approaching every table and making sure the guest’s dining expectations have been achieved, Review and approve orders for products and supplies for the restaurant, Develop and conduct daily shift meetings regular staff training meetings, Ensure all team members are trained and meet established department expectations regarding steps of service, sequence of service and hold them accountable to the standards, Ensure that all departmental and company policies, and necessary sanitation methods to ensure food safety standards are followed by team members, Bachelor’s Degree in Business Management, Hospitality, or related field or equivalent work experience, At least five (5) years of management experience in a high-volume restaurant, preferably in a casino environment that includes at least three (3) years of experience in the food industry and previous experience in scheduling and staffing, At least 6 years of previous service experience in a similar dining environment, Working knowledge of beverage and wine service, Working knowledge of health, safety and sanitation regulations, An entrepreneurial spirit with a startup mentality to be a part of our new Anthropologie & Co stores, Retail store management experience or equivalent, Strong record of developing talented individuals at the management level, Oversees stock-to-sales processes and upholds presentation standards, Ensures the merchandising processes are collaborative, supported and well-planned, Ability to ensure administrative functions and duties are assigned and completed according to WVR standards, including timekeeping, vendor/board contracts, revenue documents and personnel action forms, Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Wyndham Vacation Rentals values, Three to five years of property Vacation rentals/hotel management experience required, with mixed discipline, Provide secretarial support to Division General Manager: calendar management, conference room booking and visual equipment set up, travel arrangement, expenses claims, etc, Prepare documents for internal and external meetings and provide logistics arrangement, Coordinate the arrival of new employees (transfer files, FIT course planning, IT and telephone requests, etc. Evaluates talent, provides performance feedback, allocates time and resources, and fosters development opportunities to support the organizational planning process. In this case, there are some aspects you have to pay attention when you build a perfect hotel general manager resume for your next job application. Take prompt action to reduce down time when emergency repairs are required, Responsible for the accuracy of all employees' personnel and payroll records. Assures compliance with JLL policies, procedures and standard practices, Maintains role as primary/secondary contact for tenants relative to tenant service requests. (10% time), Demonstrate the highest level of customer service to current and prospective owners in order to maintain a positive brand image and company reputation, Working knowledge of the composition of Association documents, some understanding of governing statutes and board meeting procedures, Demonstrated knowledge & application of applicable codes, laws & regulations, Working Knowledge of Housekeeping, Front Desk, Maintenance, F&B departments, Professional appearance and excellent communication skills in dealing with associates, guests, board members and vendors, Microsoft Office: Word, Excel, PowerPoint, Three to five years of property Vacation ownership/hotel management experience required, with mixed discipline, 1, Ensures that all brand standards are being maintained in each area of the property, Oversees the operation of the all property departments, High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area, or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area, Ability to work AM and PM shifts, including weekends and holidays, Ability to read, write and speak the English language fluently, Self-starting personality with an even disposition, Maintain a professional appearance and manner at all times, Must be willing to “pitch-in” and help co- workers with their job duties and be a team player, Basic mathematical skills and ability to make accurate mathematical calculations, Ability to effectively deal with guest and employee concerns in a friendly and positive manner, A culture that Collaborates – Collaboration means so much more than just having meetings; it’s about putting a clear and shared objective first. The Hotel Manager Assistant contributes to moderately complex aspects of a project. Highly skilled in the execution of budgets and financial decision-making. Genuine-Be real. The stories we tell ourselves—that we’re good parents, bad cooks, and effective leaders—steer how we act every day, Confident-Be bold and bring a fresh perspective to the table. Conduct audit and controls on a regular basis. Quickly Customize. Copies of emails should be kept in the tenant’s lease file. ● Prolific experience with managing hotel and resort operations ● Keen understanding of guest expectations and customer service expectations ● Exceptional knowledge of employee and vendor relations techniques ● Ability to work well in high pressure situations ● Proficient in the use of common MS Office applications ● Solid oral and written communications skills. Conducts regular audits to ensure overall compliance, Excellent organization skills with strong attention to detail and follow-up, Possess excellent leadership skills and the ability to motivate, influence and inspire staff and develop a strong team culture, Leadership quality and the ability to lead People with excellent interpersonal skills, Ability to work in a fast-paced environment and maintain professionalism and confidentiality at all times. Observe workers to ensure compliance, Manage the site sanitation program in accordance to customer standards, Report on-the-job injuries and accidents. Supervises the daily floor and kitchen operations to ensure that service is done proficiently, Communicates daily with Executive Chef and/or Sous Chef, providing current information on large parties of expected VIPs. Monitor the terms of all lease agreements, the billing and payment of rents in compliance with leases. ), Strong leadership and management skills; ability to direct a team, Strong adherence to ethical standards including, but not limited to, the ability to maintain confidentiality and maintain fiduciary responsibility, Detail oriented; ability to manage conflicting priorities and to adjust priorities on a daily basis, Ability to work a flexible schedule to include weekends, evenings, and holidays, High school diploma or equivalent. Perform other accounting functions such as, but not limited to, collecting assessments and rent paying association bills and reconciling monthly bank statements, Assist the GM in developing, coordinating, and administering the implementation of all major contracts with the contractor, ResortQuest, and owners/Board of Directors. Provides back up documentation to include photos. Employee’s Charter, Employee Opinion Survey, Hotline, Fairness Committee, and the Employee Advocate), Ensures fairness to direct reports and all employees, and encourages and participates in the Open Door Resolution Process for employee relation issues, Performance Management - Observe, understand, teach, coach and mentor direct reports for enhancement of knowledge, skills and succession planning, Conducts and/or ensures that all Department Managers ensure that Area/Shift Leaders investigate all non-conformance to Company polices/procedures/rules/regulations and applies the applicable corrective action, Ensures suppliers are performing work safely while in their department work areas/zones when applicable, College or University degree in Engineering, Manufacturing Management, or Industrial Manufacturing, Skills gained by experience – minimum 10 years in Automotive Manufacturing with 10 yrs. Put together mandated contract package documents for review and signature by GM. Discover your boundaries and push them. You may customize this free resume sample for an Assistant Managers position so that it suits you in the best way. Assembles and analyzes contract bids, and submits bids, recommendations and standard form contract agreement to Vice President for execution, Work with Operating Engineer/Chief Engineer to ensure that emergency evacuation procedures are in place and life safety systems are operating effectively and that 4-Sight is kept updated on a regular basis, Assists Chief Engineer in meeting the assigned criteria within the Compliance Excellence Program and Engineering Audit with the assistance of the Property Administrator. Employment of management occupations is projected to grow 7% from 2018 to 2028, faster than the average for all occupations, which will result in about 706,900 new jobs, according to the Bureau of Labor Statistics … Refer also to Hotel General Manger Resume sample. See if you can spot the problem with the first of these two managerial resume samples: What's wrong with that? (i.e. Ensure that customer issues are responded to expediently and in a professional manner, Track the effectiveness of all systems required to maintain on-time delivery of product. Assumes responsibility for the entire store when the General Manager is out of the building, Maintains all planograms set by Merchandising, Develops & executes all Sales / Payroll plans as directed by the Company.Assists in overseeing and controlling payroll and operating expense, Maintains a clean, organized and safe environment, building facility and all equipment and controls safety in the store, Assists General Manager in recruiting, hiring, promoting, training and terminating employees. This job description is a summary of duties, which you as an employee are expected to perform in your assignment. Key General Assistant Skills Occasionally required to sit and reach with hands and arms. Use this assistant hotel manager CV template as the starting point for your own job-winning CV! What to Include in an Assistant General Manager Cover Letter. Guide the recruiter to the conclusion that you are the best candidate for the assistant general manager job. Especially skilled at timely conflict resolution strategies. Instantly Download Assistant Hotel Manager Resume Template, Sample & Example in Microsoft Word (DOC), Apple Pages Format. Ensure that vacant spaces are kept tidy, clean, and presentable for showing, Oversee Security functions at property, i.e. Partner with Human Resources to minimize employee relations issues and exposure to litigation with particular emphasis on documentation, harassment and discrimination. Administer a training and development program within the department that will provide well-trained employees at all levels and permit advancement for qualified employees interested in career development. Innovative and driven, with a focus on maximizing results while running a lean operation focused on client experience. Oversees the customer service reps to insure that all missing medical documentation is received according to Meridian At Home guidelines. May publish periodic newsletters, Participate in forecasting efforts to ensure maximum occupancy and average rates and drive operational efficiencies to ensure profitability, Monitor actual expenditures and prepare financial data needed for monthly financial statements. Must have proficient knowledge of Microsoft Word, Excel and Powerpoint, Ability to work, on occasion, flexible hours which may exceed 8 hours in a day, 5 days in a week or 40 hours in a week. This increasingly popular resume format is the most flexible, allowing you to highlight those sections of your resume that are … Energetic. Prepares adjustments to tenant billing process, Maintains role as primary/secondary contact for tenants relative to tenant service requests, Prepares and reviews financial statements and reports on status of industrial buildings such as occupancy rates and dates of expiration of leases, Assists General Manager with preparation of financial reports for client on monthly, quarterly and annual basis complying with requirements in management services agreement, with copy to the General Manager. Adept at quickly assessing guest needs and ensuring sufficient resources to maintain optimal guest service levels. Work is generally independent and collaborative in nature. If you want to write a general manager resume that lands you a job, your resume has to cater to the specific needs of a company, and there are three things you should have in mind: Industry: a general manager in a hotel and a general manager of a convenience store chain have something in common, but are different at large. Use positive language that communicates confidence, and always proofread your letter to check for proper grammar, punctuation, and spelling. All claims on the hold report are less than 45 days old, Oversees that the billing for IV and DME is accurate and submitted to payor with all information needed to bill on a weekly basis. Successfully troubleshoot discrepancies from previous shifts and correct, Accounting / Financial: Manage accounts receivables and input invoices for corporate office to process. Luke Evans 3323 Woodward Ave, Austin, TX 48227 • (313) 624-4441 • [email protected] at a proficient level, Interpretation and completion of verbal and/or written instructions at a proficient level, Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.)